James P. Mullan, CMDSM, EMCM, MDC
Recognized for Industry Excellence
Thursday, May 20, 2010
In today’s post I would like to congratulate Jim Mullan, Executive VP of the Greater NY Chapter of the Mail Systems Management Association (MSMA), on recently receiving the prestigious Franklin Award at the Mailcom Awards luncheon, which took place at the Atlantic City Convention Center.
Jim is the most energetic person I have met in the industry, and when notified of the award, he shared that he did not feel he deserved to be singled out for accomplishments that his staff, family and management make happen on a daily basis. For any of you who have met Jim, you would know that he is not a person you would categorize as shy. However, he does believe that service excellence starts and ends with a cohesive team of co-workers that provide delivery of the best in service. He told me that all of them should be receiving the award and not him.
That is the most important ingredient in what separates true leadership from people who are “in charge.” Jim sees the process of inclusion and delegation as the only management method, and treats all in his care as partners who work together to achieve a goal. From some of the greatest military leaders, to corporate magnates, and even the most successful sports coaches, these same characteristics are why people form a motivated team and execute behind Jim’s guidance, as he is always trying to share the accolades with those who directly service customers.
Congratulations to Mr. Mullan on a successful career, and to all responsible for working as a team. His results are a credit to everyone who is a part of his success. Jim Mullan also is an Océ Business Services’ National Operations Manager at Chubb & Sons in New Jersey.
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